General terms & conditions

These terms and conditions regulate the relationship between Northern Norway Travel – the tour operator – and the customer. All prices are stated in Norwegian kroner (NOK).

 

Bookings and payments

The terms and conditions for bookings, payments and deposits against final payment mustbe agreed with the tour operator. All bookings are binding. In the case of bookings madeonline, the booking is binding once payment is made.We offer our agents the opportunity to pay by invoice. Payment by invoice is subject to aninvoice fee of NOK 87,50. Foreign bank payments fee NOK 100. Late payment will besubject to a reminder fee of NOK 70 + 8,5% late payment interest.

 

Customer information

The tour operator is required to make the customer aware of the rights and obligationsthat exist between the tour operator and the customer. This is to be done by providinginformation on the relevant terms and conditions with which the customer must befamiliar. In particular, the tour operator must make the customer aware of his/herresponsibility to have travel insurance/personal insurance in place. The tour operator mustmake it clear that it is entitled to change the price in some cases.

 

Cancellation – individuals and groups

In accordance with our terms and conditions, individuals are not eligible to receive fullrefunds. A booking is binding once the trip has been confirmed and paid for. All bookingscancelled within 7 days prior tour date will get the refund minus 5% of the total amount.No refund provided for cancellations made less than 7 days prior tour date. For bookingswith accommodation following cancellation rules applies:

  • More than 60 days before the start date of your stay = 5% of total cost
  • 30 – 59 days before the start date of the stay = 55% of total cost
  • 15 – 29 days before the start date of the stay = 80% of total cost
  • Less than 14 days before the start date of the stay = 100% of total cost

We recommend that all passengers have a travel insurance policy that includescancellation cover. If the customer is not well enough to make the trip, he/she must contact the insurance company. Reimbursement will be made by the insurance company,provided the customer has cancellation cover

 

Cancellation – agents

Agents who pay by invoice will receive full refund for all cancellations made 7 days prior
tour date. No refund for cancellations made less than 7 days prior tour date. For bookings
with accommodation following cancellation rules applies:

  • More than 60 days before the start date of your stay = free of charge
  • 30 – 59 days before the start date of the stay = 50% of total cost
  • 15 – 29 days before the start date of the stay = 75% of total cost
  • Less than 14 days before the start date of the stay = 100% of total cost

Agents who pay by card must contact booking@northernnorwaytravel.no
to cancel or amend pre-booked tickets (credit card fee of 5% applies to cancellations of accommodation)

 

Changes to prices, services, etc.

Northern Norway Travel is entitled to change its prices further to an increase in taxes and duties, an increase in prices charged by subcontractors, or unavoidable circumstances over which Northern Norway Travel has no control and which it could not have foreseen.

 

Customer obligations

The customer must pay the agreed amount by the agreed date and in accordance with the terms and conditions specified by Northern Norway Travel.

The customer must not cause a nuisance to other travelers. A person booking a trip for another person must make sure that the other person is able to manage independently during the journey. Our employees are not in a position to offer special assistance for passengers who cannot manage independently. Persons undertaking the journey must basically be able to manage on their own, or travel with a companion. If the customer ignores this requirement, it may result in him/her being turned away without the right to any form of compensation or refund of money paid for the trip. If there are persons with need of assistance this must be specially booked and confirmed through e-mail. Extra costs
may come.

The customer is obliged to bring the necessary travel document. The customer is responsible for any loss of personal property (travel insurance).

 

Right to cancel trips

Northern Norway Travel may cancel trips for the following reasons:

  • If there are events over which Northern Norway Travel has no control and that it could not haveforeseen at the time the booking was made.
  • If weather conditions makes it unsafe to do the tour.
  • If there are events such as war, natural disasters, epidemics, industrial emissions or similar (forcemajeure) that make it difficult for Northern Norway Travel to operate the trip.
  • Northern Norway Travel shall notify the customer of the cancellation as soon as possible. If a trip iscancelled, the customer is entitled to a full refund of the ticket price (if the ticket was paid for inadvance). The customer cannot claim any form of compensation over and above this, unless thecustomer has incurred losses as a result of gross mistakes on the part of Northern Norway Travel.

 

Complaints / deadline for complaints

Complaints about the service provided must be notified at once to the representative ofNorthern Norway Travel on the spot, otherwise the customer forfeits the right to complain.Complaints relating to aspects other than the service itself must be notified within 15 daysof the customer returning home, unless there are special reasons for this deadline to beextended.

 

All rights reserved

Northern Norway Travel reserves the right to amend prices, and accepts no liability forerrors in texts, images and information on our website. We reserve the right to makechanges after printed materials, timetables, etc. have been produced. We also reserve theright to make changes to prices and terms and conditions